Our FAQS
What is fiber internet, and how is it different from traditional internet?
Fiber internet uses fiber-optic cables to deliver faster and more reliable internet compared to traditional copper-based services like DSL or cable.
What are the benefits of fiber internet?
Fiber internet offers higher speeds, greater reliability, low latency, and the ability to handle multiple devices without compromising performance.
Which areas in Machakos County do you cover?
We currently cover key regions in Machakos County and its environs. Contact us to confirm availability in your specific area.
What speeds do you offer, and which plan is right for me?
We offer plans ranging from 15Mbps to 100Mbps. For light browsing, choose Bronze; for streaming, go with Silver or Gold. For heavy users, Platinum is ideal.
How can I sign up for your fiber internet services?
Signing up is easy! Call us, email us, or visit our office. We'll guide you through package selection, installation, and account setup.
What is the installation process and timeline?
Once you subscribe, our team will schedule a visit to set up your connection. Installation is typically completed within 3–5 business days.
Do I need special equipment for fiber internet?
No, we provide free Installation. We will provide you with a Fiber Optic router. However if you have an existing router that is compatible, we can use it too.
What happens if my internet goes down?
Our 24/7 customer support team is ready to assist with any issues. We also ensure quick resolution for any network outages.
Can I upgrade or downgrade my plan?
Yes, you can easily upgrade or downgrade your plan at any time. Contact our support team for assistance.
Are there additional costs besides the monthly fee?
No, Our monthly fee covers your subscription. Installation is free. Keep in mind this support is done on our router, not on any other third party routers that may be present in your place.
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+254 717273273